Choose your path Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. 2023 Recertification exams for unexpired certifications cost $49. Apple is an equal opportunity employer that is committed to inclusion and diversity. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Copyright 2023 Apple Inc. All rights reserved. Another perk of working there: Customers love Apple, so my days were often pleasant. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. To view your favorites, sign in with your Apple ID. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Great offering by Apple! Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). You reassure customers when delivering product diagnoses and potential solutions. Technical Specialists may be required to travel to customer sites. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. You maintain composure and customer focus while troubleshooting and solving issues. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The cookies is used to store the user consent for the cookies in the category "Necessary". This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple certification programs are IT professional certifications for Apple Inc. products. At other times, you refer customers to support team members who get them up and running again. You have excellent time management skills and can make decisions quickly. This cookie is set by the Google. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. The entire store team benefits from your commitment to providing the best care for customers. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Your day in the Apple Store is filled with a range of focused support and service tasks. Top editors give you the stories you want delivered right to your inbox each weekday. These cookies will be stored in your browser only with your consent. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Title(s) held: My official title was "specialist." By helping Apple maintain strong relationships with customers, you are instrumental to our success. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. You may be communicating with other technicians, engineers or managers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The training has been completely redesigned and moved to an online, self-paced format. It felt pretty good to be able to help this woman. Review information and details about the policies, terms, and conditions for Apple training programs. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Because to create products that serve everyone, we believe in including everyone. This cookie is used for advertising, site analytics, and other operations. Youll need to be flexible with your schedule. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. At Apple, base pay is one part of our total compensation package and is determined within a range. Stay up to date with what you want to know. The entire store team benefits from your commitment to providing the best care for customers. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Apple is a drug-free workplace. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. For more details and to apply, visit, Apple Professional Training courses are available now at. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Bing Ads sets this cookie to engage with a user that has previously visited the website. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. We also use third-party cookies that help us analyze and understand how you use this website. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. The mob used the electronics in the store to play music and record their dance routine. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title This cookie is installed by Google Analytics. Get startedand submit your resume. click here to select a store and view pay information. Apples most important resource, our soul, is our people. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Related: 17 Apple Technical Specialist Interview Questions and Answers. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. There is tons of support when needed and the training/onboarding process is great. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They will also learn about the software and hardware they will use on a daily basis. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Learn more (Opens in a new window) . Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. This cookie is set by GDPR Cookie Consent plugin. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Communication skills: Communication skills are essential in any technical role. The mob used the electronics in the store to play music and record their dance routine. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Save someone's day. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple is a drug-free workplace. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. We deliver a full range of Apple courses, including support and repair training for Apple devices. Below, we have recapped what to expect from Apple this March and April based on rumors. Both full-time and part-time jobs are available. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The latest news and updates, direct from Apple. Take proctored certification exams from your home or office. Apple benefits help further the well-being of our employees and their families in meaningful ways. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. We draw on the differences in who we are, what weve experienced, and how we think. United States Department of Labor. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Learn more. These cookies track visitors across websites and collect information to provide customized ads. Please note that all salary figures are . Your day in the Apple Store is filled with a range of focused support and service tasks. Your base pay will depend on your skills, qualifications, experience, and location. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Lots of different people to learn from and meet. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. They may also move into management positions. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. And thats our greatest strength. We were thanked for coming and then excused once we had completed our quiz. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Customer loyalty and satisfaction is their number one priority. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Click here to see the total pay, recent salaries shared and more! Its a secure, shareable credential. You maintain composure and customer focus while troubleshooting and solving issues. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. 2023 Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. . Check your badge on Credly for specific expiration dates. 2023 To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career..