I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. To learn more or opt-out, read our Cookie Policy. How to Request a Stubhub Refund [98% Success] - DoNotPay Its a material term of the agreement, Kimmel explained. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Avoid close contact with people who are sick. They will offer you either 120% credit on a future ticket purchase, or give you your money back. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Followhim on Twitter at @ProofHearsay. For third party ticket resellers, it gets even more complicated. Have already received refund from credit card. It was a waiting game until March 30. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. It depends on where they got those tickets. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Unless you want a refund. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . What To Do If Your StubHub Ticket Turns Out To Be Fake Are there rules to follow when attending an event? 2023 Cox Media Group. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. / CBS New York. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. If an event is rescheduled or postponed, your ticket will be good for the new date. They're trying to claw that back. NO MORE REFUNDS. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. But why is insulin so expensive in the first place? "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" StubHub to refund canceled events after pandemic complaints - KXTV If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Farley said refunds should be a piece of cake. Its not acceptable, he said, explaining what to write. Yes It is true that sellers are owed this money, provided that the events actually take place. Theyve only suspended them. Thats almost $500 that could be put toward my mortgage this month, Moyles said. They were really good. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. This station is part of Cox Media Group Television. Refunding tickets to a cancelled event - stubhub.community We certainly hope they do. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. The Associated Press. Paul Sawers / VentureBeat . FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHub owed him $111.36. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Prefer a cash refund instead? Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Learn more about disclosing health and safety requirements on your listing. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Customers can choose to keep their credits if they like. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Daphne, AL 36527 [1]You already know that. Required fields are marked *. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Little-Known Statute Could be Key To Getting A Refund For Cancelled Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. 5. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub's sole discretion (unless a refund is required by law)." 24. What are the consequences if I dont comply with these health and safety policies? It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Amid the coronavirus pandemic, StubHub changed its refund policy. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. AG Racine Announces Settlement With StubHub Over Cancelled Tickets If they are successful, the defendant pays the legal fees. Want a refund for a canceled concert? Good luck especially if you This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Suite 204 Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Its just missing with no explanation. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . We'll email you when an event is canceled. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. r/stubhub - This is how I got my money back from StubHub. I would Irvine, CA 92606. Receive a full refund of your purchase 2. pic.twitter.com/onFRrGVh6S. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Lindsay is the author of this solution article. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Some have received refunds, StubHub said, "in jurisdictions where they are required. All rights reserved. The event was canceled and turned into some online-only baloney. Fax: 205.328.7234, 603 Duling Avenue | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Now, the company is the subject of two class action lawsuits StubHub - Buy & Sell Concert, Sport & Theatre Tickets If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. | CT Call 211 | Centers for Disease Control and Prevention. Select the ticket group you'd like to sell. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Receive a full refund of your purchase, 2. Stated performance for THIS DATE, THIS EVENT, is canceled. Learn about careers at Cox Media Group. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. If the event is canceled and not rescheduled, you will get a refund. 72 hours prior to the event). Coupons can be applied to one or multiple StubHub. StubHub to Refund Over 75k Customers for Events Canceled During the StubHubs return policy is called the FanProtect Guarantee. First published on August 20, 2020 / 6:06 PM. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases.