Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Cloudflare Ray ID: 7a2ad44e3df86ef8 You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I am a bot, and this action was performed automatically. No worries, Our team can definitely help right here! If you have questions about your services, we're here to answer them. I have a downed wire in the middle of the street. It's not the power line and I don't think it's the regular cable either because there's no service outage. I am a bot, and this action was performed automatically. Filing a report of a low hanging cable? - Google Groups Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Rod Furlan is a crook and Thief and should be held accountable. Click the direct message icon, 2. Press 0 a lot. Thanks! By selecting Accept all, you consent to our use of Cookies. Sky News is a British free-to-air television news channel and organisation. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Report unburied cables, exposed wires, or downed lines - AT&T The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. It's a hazard to pedestrians and vehicles! My thinking, if I were to do this at my house would be that that 1.) The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Please call this number (855) 307-4896 to set up your service. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Emails sent with an attachment cannot be processed. In order to get started can you please send me a Modmail message with your full name and service address? We truly appreciate you taking the time to reach out to let us know about a downed wire. Downed/hanging electrical wires - who to report to? | Universal Hub @XfinityThomasChow long does it take for someone to reply? Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Never touch a downed overhead electrical line. The easement at my back property line has poles with electric and utility lines. Genius. For immediate assistance, check out the Xfinity Assistant. I have a downed wire in the middle of the street. Hello @user_300363 and thank you! Comcast Xfinity problems in the last 24 hours. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Then it tells me it can help me better if I sign in. An official employee, such as myself or whoever is first available, will respond. How Do I Report a Problem with My Comcast Landline? - GetHuman If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. . Youve reached the best place and perfect person to help with virtually all of your account needs! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. I explained this to the rep when I called to cancel. Our community is your official source on Reddit for help with Xfinity services. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. We've had a downed wire touching our building for about two months at this point. If you absolutely need to have it removed, consult with an electrician before doing so. Don't worry, we'll never do that as it might cut into our profits for the quarter. Select Restart Modem to begin troubleshooting. Call 800.288.2020. Report an Issue - Xfinity Support https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How do I get Comcast to come deal with this? I also appreciate you taking a moment out of your day to reach back out to our team! Marion County officials report storm has passed leaving widespread wind Connectivity and managing Your Comcast Business network. Choose the option that best describes your situation. Report A Downed Line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. The tree and the cable are both on the grass verge next to my property. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. How to report a downed wire if I'm not a customer? Hope this helps you out. Question: Does Comcast Hve To Repair A Cut Cable Line . How do I report this? Report Issues with Your Xfinity Services - Xfinity Support Then it thanks me for signing in. For more information, please see our If the center conductor of the cable is solid copper, it carries it quite well. For your safety, do not touch or move the downed line. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Contact Customer Service at (800) 391-3000. It's infuriating. Hello @ryanray.rr81 and thank you! I suspect it's an old wire). You have to sign up for gig service and sign a 2 year contract first. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Cookie Notice Service Status Center | Comcast Business I called on 7/20/21 to report this issue and no-one has been to fix the wires. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Responsible . First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Jul 2007 - Sep 20169 years 3 months. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. New comments cannot be posted and votes cannot be cast. When asked if you want to order new service, say "No." Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Thank you for bringing this issue to our attention. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I get Comcast to fix a cable line? - MetaFilter You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Discussion. The tree and the cable are both on the grass verge next to my property. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How do I report a downed line in as few steps possible Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Asking on behalf of my place of business. How do I talk to a real person at Comcast? However, its critical not to cut into a power line, as you know. Thank you for reaching out to the Digital Care Team. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I think it may be the original phone line. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Its important that you dont exit the vehicle unless youre in imminent danger. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Sky News - Wikipedia Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can email the site owner to let them know you were blocked. Then, call PG&E at 1-800-743-5000. An official employee, such as myself or whoever is first available, will respond. A tree in my back yard has two large branches resting on the phone/TV cables. Our team can help get that line raised. How do I report an above ground cable down? Report or View Outages; Other Contacts; General, Business, Landlord, . Stay at least 35ft away from any downed wires during cleanup and other activities. They have been hanging very low for over a year. How to report a downed wire if I'm not a customer? How do you fix an exposed wire without electrical tape? How to Reach a Real Person at Comcast/Xfinity. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Massive outages do occur because of problems such as storms, floods etc. Then, to let us know why you're calling, say Line is down.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes, Comcast will come to your house to install the cable lines and equipment to your home. I can't get into my property because the line is blocking the drive way. You can contact 811 to get utility lines marked. I am extremely frustrated this issue has not been of the upmost importance to your company. Don't touch a downed power line or other equipment. Find an Xfinity Location Check the status and hours of locations near you. Select Start Troubleshooting to begin your modem restart. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Privacy Policy. There may be a 60 day notice cancellation fee for your service. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. I really appreciate you being a member of the Comcast Family! You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how do i report a downed comcast line? - tourdefat.com An official employee, such as myself or whoever is first available, will respond. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. DO NOT TOUCH downed lines or anything they are touching. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Scroll down and select Manage Internet. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. The channel and its live streaming world news is available . We have all the tools to help with your cable line and make sure it gets taken care of. We have made changes to keep employees safe so response and call times may be longer than usual. Click Continue. Welcome to the Xfinity community! Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Please contact the moderators of this subreddit if you have any questions or concerns. Downed Wires | Baltimore Gas and Electric Company This post was marked as closed. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew.