Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Location: San Juan, Puerto Rico. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Take the first step today by joining our talent community. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Full Job Description. Alight is committed to a diverse workforce and is an affirmative action employer. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. * Express yourself in an open and honest manner Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Excellent communication & collaboration skills with strong ability to empathize with customers Every colleague shapes how Alight can become better, stronger and brighter together. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) We strive for Excellence Every Day by collaborating with our clients and colleagues. Reporting Relationships Customer Care Representative Job Description, Skills, and Salary We strive for Excellence Every Day by collaborating with our clients and colleagues. The mission of our customer care teams exemplifies the need for human understanding. Job Details. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Bilingual (English/Spanish) is a plus Apply online instantly. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Our story. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Demonstrate a high level of confidentiality and professionalism View this and more full-time & part-time jobs in Miami, FL on Snagajob. At Alight Solutions, we are reimaging how people and organizations thrive. Customer Support Representative Salaries in the United States for Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. These teams are a critical component of Alights health care,retirement and HR-delivery services. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types At Alight, we are reimagining how people and organizations thrive. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight We strive for Excellence Every Day by collaborating with our clients and colleagues. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Inbound Customer Service Representative Jobs (with Salaries) 2022 In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Mid Level Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions Customer Care Representative, Human Resources Additional pay could include bonus, stock, commission, profit sharing or tips. Customer Care at Alight This position supports Alight s benefits administration and HR BPO platform businesses. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Customer Care Representative, Human Resources - Virtual Job in Tampa We recognize the importance of a work life balance. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Learn more about our customer care offices. Meet Alight Customer Care Watch on Why Alight? * Initiate new leave cases in our system Required Skills. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. 1999 - The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Reimagining how people and organizations thrive. Seasonal Customer Care Representative at Alight Solutions Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Training will begin for this class on Monday, May 1st At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Check out our current jobs that have a virtual/work from home option. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight Solutions hiring Customer Care Representative -Absence Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. $50K-$69K Per Year (Glassdoor est.) as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. It is a very convenient Job I have ever worked. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Alight hiring Customer Care Representative -Absence Management Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Benefits start on your first day of employment, Programs & activities that give back to our. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. View Job description, benefits and responsibilities. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We are not an agent or representative of any employer. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. It's why we're so driven to connect passion with purpose. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . . Alight Customer Care Representative jobs - Indeed Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * Able to work independently and to adapt to a rapidly changing environment Alight is committed to the continued development of our colleagues. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Contact Us | Alight Customer Care in Puerto Rico - Alight Customer Care Representative, Human Resources - Virtual Job in The estimated base pay is $36,558 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Cons The estimated additional pay is $2,234 per year. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Join our team. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We reward continuous improvement and encourage you to own your own development. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. You can deactivate or delete job alerts by clicking the button below. Working as a Customer Support Representative at Alight - Indeed As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. This may include assisting the caller in navigating the system as well. Health, Dental, Vision, Life Insurance and more. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. You will be notified during the hiring process which checks are required by the position. Our story starts with a simple, universal truth: Every business is a people business. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. * Create and update employee files in database, as authorized. 26 Alight Customer Care Representative jobs available on Indeed.com. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. * Call Center and Hospitality experience preferred. This role is designed for people who have strong empathy and communication skills. Visit the company website to obtain information on the company and review the job description prior to your interview. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Full-time $12.50 an hour. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions At Alight, we believe a company's success starts with its people. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Customer Care Representative Human Resources. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role.