If the repair is an emergency, you should call us immediately on 01709 336009. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Council news, community updates, local events and more. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. More. Map. Official Facebook page for Crawley Borough Council. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Map. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. A notice informing about the change of heating and hot water times Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . You may have to leave your home if major works are needed on the building. crawley borough council housing. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Join our housing register and apply for council housing. Under the Freedom of Information Act, please can you supply the following information: 1. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. If necessary, they will arrange to remove or seal it (through our repairs team). We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Dealing with a complaint is usually a straightforward process. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. This cookie is used to store the language preference of the user. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Outside of office hours the number above is for emergency repairs only. The number . Well send you a link to a feedback form. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Home; Features; Services; About; Contact; Login; Get Free Demo To help us improve GOV.UK, wed like to know more about your visit today. . YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. see all the appointment dates and time slots available, and choose one that suits you. Our team works to improve housing conditions for tenants renting privately in the borough. These services include waste management,. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. These cookies do not store any personal information. A common problem that arises in many homes is condensation and mould growth. Next . crawley borough council housing - stmatthewsbc.org In December 2022 the paid and 65 were out of borough. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Crawley Borough Council - view and make Freedom of - WhatDoTheyKnow Our staff will not carry out works where children are unaccompanied. Dont worry we wont send you spam or share your email address with anyone. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Find out what repairs we can change you for and what is included in your rent. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The council provides appointments for non-emergency/non-urgent housing repairs. Posted in . You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. However, despite our best intentions and hard work, things can sometimes go wrong. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Crawley Homes has implemented a new housing IT system. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. A request for a service (e.g. All rights reserved. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Report a repair | Crawley GOV The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. This is a True/False flag set by the cookie. These services include waste management,. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. As per your tenancy agreement, you must allow us into the property to service appliances. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. We will take firm action against anyone who does not allow access for this. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Housing Officers | Crawley GOV Content and site Copyright Crawley Borough Council 2020. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. February 27, 2023 alexandra bonefas scott No Comments . 2. If this has not been done, email chcompliance@enfield.gov.uk. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Council housing repairs and maintenance - Basildon All rights reserved. Mears - Planned maintenance and repairs Contract Award More details are in our Complaints policy. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Discretionary Loans Information (PDF, 86.6 KB). Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. You have rejected additional cookies. Please do not leave children under 16 alone in your home while we are working. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Thank you for your patience. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. It affects one person or a group of people and requires a response. Our approach. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Emergency out-of-hours repairs. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Contact a solicitor experienced in council housing disrepair claims to find out more. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. The council should repair any damage caused by maintenance or building work. Analytical cookies are used to understand how visitors interact with the website. Repairs and maintenance | Crawley GOV The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Repairs. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Last . One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Report a repair | Housing repairs - Havering London Borough Council Home. CBC Green Technology Business Grants Programme | Stotles Office 3750 Council tenants. Report a repair online Confirm Password *. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Internal deterioration such as damage to carpet, walls etc. Six Town Housing Jobs - 2023 | Indeed.com The pattern element in the name contains the unique identity number of the account or website it relates to. Requesting online means you can: make your request at any time of day or night. 02 victoria warehouse manchester. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. 2 6 May 2021. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. We also use cookies set by other sites to help us deliver content from their services. Get premium, high resolution news photos at Getty Images disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Energy efficient homes | Crawley GOV This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. crawley borough council housing Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Annual Report 2021-2022 It will take only 2 minutes to fill in. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Content and site Copyright Crawley Borough Council 2020. All rights reserved. 701 were here. 182-184 High Street Our aim is to sort as many complaints as possible at the first point of contact. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. The money owed will be recovered whenever the property is sold in the future. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . This is a True/False flag set by the cookie. Building work, repairs and improvements - Royal Borough of Greenwich Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Crawley Borough Council (202113941) - Housing Ombudsman If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. All rights reserved. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Buying a council property. Coventry LinkedIn sets the lidc cookie to facilitate data center selection. If wallpaper is affected, its best to remove it and treat the wall. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. This contact information is for council tenants only. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. How to rent one of our 5000 garages or outside storage cupboards. 590 requests. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Complete the repairs service satisfaction survey. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Hotjar sets this cookie to detect the first pageview session of a user. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Housing. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Tenant and Leaseholders Housing Repairs Review questionnaire. Council tenant repairs - Repairs - Newham Council Crawley Borough Council Employee Reviews - Indeed The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. These may subsequently be treated as a complaint if we dont deal with the original request. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Crawley Borough Council - Housing Options Service crawley borough council housing - semhistsoc.colmex.mx LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Crawley, Sussex: Crawley Borough Council Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal .