arhaus customer service complaints

Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. I had almost same bad experience as the folks put one star. They're awesome! Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. To be removed from our postal mailing list, unsubscribe here. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Run don't walk away from Arhaus! I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I hope Arhaus realizes what an asset they have in her. The rooms not only look gorgeous but are functional and comfortable. Sign up for promotions, decorating tips and more from our team. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. I love the products in this store. Within a couple of months the item began peeling. I was so disappointed their attitude, once they sold it they don't care anymore. Debra answered all our many questions and offer good advice. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. They promised a discount. About. No problem with ordering, delivery etc. Can I purchase or redeem an Arhaus Gift Card online? Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Now I just call her at Arhaus and tell her what I want. They have a huge selection of their furniture and are more than willing to help you every step of the way. It was a custom piece so it took quite some time to come in (which was expected). The bedroom set has arrived and we couldn't be happier! Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language You can prob get a $800 sofa on Wayfair thats better quality. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. For as costly as the furniture the customer service is really bad. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. The pillows are easy to wipe down too. . Purchased a gorgeous dining table and chairs as well as a unique coffee table. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. It was also replaced and the 3rd one also had an off color board. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? They sure asked me to pay for the furniture right away. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. It was not listed "AS IS" so I expect all parts to come with it. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. How do I calculate the delivery fee to my area? Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. It is now almost September of 2022. I order 4 faux fur throws on black friday. After the third time, the concierge suggested that I return the chairs and chose new ones. We had one rip in a couch and placed our request for repair in January. This rating has decreased by -10% over the last 12 months. Without her I do not think I could have ever had done it. I apparently ordered a custom outdoor furniture set. How am I supposed to do that myself? Here are 8 tips for writing great reviews. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I do and I don't like this place. Clearance Items (marked Last Chance! Read complete details for Arhaus Archarge Credit Card Accounts. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. My wife and I had a browse through here today. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. When I came home from work that evening the entire place was put together. Daniel Mar has a great eye for color and space. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Poor customer service. They were delivered yesterday, and three out of the six had scratch marks on the legs. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. If I could give less than 1 star, I would. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. We would definitely buy here ! Again, special thank you to Tracy, and thanks to the rest of the staff there. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I will continue to work with her on future projects. All the furniture is beautiful. I would not recommend this place. It looks amazing and well constructed. We have purchased gorgeous coffee table after seeing it on floor. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Thank you to Daniel and Michael as well as the professional delivery team. Your experience can help others make better choices. Should you notice an inconsistency, please contact Arhaus. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. STAY AWAY. Please contact Arhaus for details. If you don't expect any customer service go to this store. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Be ready with your credit card. He was so genuine & professional. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Looking forward to replacing our coaches next. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I love this store! doesn't. We bought large amounts of furniture from Arhous. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. We are talking about approx 1k on an order of over 20k. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. that's how i felt and I never recommend to buy furniture from them. When it comes to your own comfort, your own body is the only North Star. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. My experience here was terrible. Worst customer service Ive encountered. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Unfortunately, their quality control leaves a lot to be desired. Loved working with Etta and Chris. Will I receive all of the items on my order at the same time? Known for their sleek online experience and modern styles, they also have 71 locations across the US. It's an amazing piece and like no other. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. | Read 21-38 Reviews out of 38 They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Insane. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. If I could give them zero star for customer service and follow up I would do it. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. We purchased 2 dining table end chairs in Feb 2021. Will you share my email, home, or business address with other companies? I walked into Arhaus and really liked the design of their merchandise. ForLocations, The World's Best For Customer Service Info. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The furniture itself has held up well with 5 kiddos, however the cushions have not. Please see our Measuring for Furniture Delivery guidelines. I do wish returns would be a little less costly. Sat, Mar 23, 2013 : 4:55 a.m. The back cushions are not sewing straight. Great experience. Transferred to representative who can't help or is wrong. Better yet, these already-marked-down slipcovers were an additional 50% off. We had wonderful service and design consultation thanks to Rebecca Scott. On the day of the delivery Tricia was there!! I loved everything it looked exactly as I thought it would be and it was all due to Tricia. For your convenience, Arhaus provides guest checkout - no account is needed to order online. They said no and didnt seem to care that I was going to write reviews. People that come over say the room belongs in a magazine. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Its total bs. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Beautiful store with an impressive selection of unique but current furnishings and accessories. Own projects from concepting to delivery of final product. They did not put aside my chairs and I was told too bad because they no longer have them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Daniel approach us and I shared my concerns. (It took me multiple visits to make final decisions on my purchases). Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. I love my beautiful, charming, cottagy apartment thanks to Arhaus.