If the staff was better, the hotel would be an excellent place to stay. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Lamp didnt have lightbulb. Breakfast, Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. Colorado Housing Connects can help you navigate housing information and resources. Weird. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. We went back to the area for spring break and decided to stay there again because of the location and price. I really didn't know about bed bugs at the time. Owner quickly gave full 11day-scheduled refund without checking the room for himself. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The bathroom had poop on the toilet when we checked in. The pool looked nice but didnt get a chance to enjoy it. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. The place was very cute and cozy. The breakfast was excellent and free but the staff during breakfast was totally rude. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Overall the hotel was very nice as was the experience. Guests submit their subscores and their overall scores independently theres no direct link between them. 2015 The Academy Hotel, Inc. All rights reserved. Basically got one night free with purchase of one night compared to other Hotels in same area. This place is such a gem!! (Click on the Red Icon to view detailed bed bug reports.) I liked the layout for the bathroom area. The Academy Hotel Colorado Springs takes special requests add in the next step! Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Very condescending when protocol had changed since last time we stayed. Icon Color & Report Disclaimer File a new bed bug report at this location Bed Bug Reports Embassy Suites Hotel Colorado Springs Colorado Springs This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Give Light and the People Will Find Their Own Way. The following reports are from third party sources. Rating 10 - Excellent. Guests are required to show a photo ID and credit card upon check-in. Review tags are currently only available for English language reviews. This is not a rash, these are bites! Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Breakfast was okay, but servers were nice. Something went wrong please try again later. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. Review tags are currently only available for English language reviews. Bed Bug Attorney in Colorado Springs, CO - Bed Bug Lawyers I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. We all have bed bug bites all over us and they are very uncomfortable! Staff was friendly. Copyright 19962023 This is not a rash, these are bites! Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. When I checked in I paid in advance for a one week stay at a special winter rate. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Clean and friendly staff room look as if they have been updated. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. Lunch, Guests can work out in the on-site fitness center or indoor pool. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Check your booking confirmation email to find your booking number and PIN. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! - Terms of use - Privacy - Disclaimer. Wish there was a hot tub for the grownups but no biggie. Omlet station was great the rest of the food cold and old. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Acceptable and a good value for amenities. I would definitely stay again! There is nothing classy about the way this staff treats it's guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Made beds, replaced towels and amenities. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Very nice staff EVERYONE!! Contact the property for more information. Its an older hotel, but its clean and the free breakfast makes it a must stay. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. Unfortunately, he was the only one during our stay there that was friendly. Staff was very nice and helpful, beautiful rooms and location! we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! Want a great night's sleep? I love the quiet calm vibe. To edit a review youve already submitted, contact our Customer Service team. You can sort and/or filter them by time of year, review score, and more. Lock in the lowest price from these sites. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. It is my hope that you see fit to give us a second chance to win your valuable business back. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. BED BUGS - Review of Econo Lodge North Academy, Colorado Springs, CO Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. There was a problem loading the reviews. Service was excellent and employees were here helpful and friendly. I got bitten all over my arms and legs. This is a great value. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . * Check-In: 4pm | Check-Out: 11am I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Loved the breakfast! All rights reserved. There's nothing I didn't like. more. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Contributions should be appropriate for a global audience. Reviews are most valuable when they are original and unbiased. This is the version of our website addressed to speakers of English in the United States. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. Site content 2006-2019 Maciej Ceglowski Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel American, We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. I never swim with my kids because I hate cold water and was able to swim with them for hours. I really didn't know about bed bugs at the time. For convenience, each room includes a refrigerator and a microwave. For the money, this hotel was beyond worth it. We went back to the area for spring break and decided to stay there again because of the location and price. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Select dates to see this property's availability and prices, Food: Taxes and fees that are shown are estimates only. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Staff was amazingly friendly. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. NEVER again! Disgusting! Bedbugs in room. Management doesn't seem to care much. Breakfast buffet daily. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My friend was sleeping in the bed closer to the bathroom. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. All content should be genuine and unique to the guest. Nasty and has bed bugs!!!!!! - Review of The Academy Hotel Colorado Springs We went back to the area for spring break and decided to stay there again because of the location and price. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Local, A chef was available to make made to order eggs/omelets! Travelers may receive a savings voucher when they submit a review. Unfortunately, he was the only one during our stay there that was friendly. The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included It is a very nice and reasonably priced Hotel. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Great to have an omelette at breakfast! Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. If you stayed at this property through Booking.com, you can write a review. They have a wonderful breakfast bar. They want to eat that's all they know.". Overall the hotel was very nice as was the experience. Nasty and has bed bugs!!!!!! - Review of The Academy Hotel Colorado Great location, great amenities. Beautiful little hotel Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Colorado State University Extension Do you have a room with a view available? On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Tenants and landlords - bed bugs in residential premises. Needs a deep cleaning. We all have bed bug bites all over us and they are very uncomfortable! Yeah right! Free public parking is available at a location nearby (reservation is not needed). Nice spacius and clean COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Our room was clean and stocked. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. We verify reviews to ensure the traveler booked with Expedia Group. All staff members were amazing!