To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. While it's managed to perform, the question of profound, lasting change continues to loom overhead. Calls may be live or prerecorded. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. We look forward to the day we can open our boutiques to you once again. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. Aritzia Provides Business Update on COVID-19 - PR Newswire Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. When search suggestions are available use up and down arrows to review and enter to select. CEO & Founder. The dynamic nature of this situation means that things are always changing. Hit the Submit Order button before you're ready? The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. Aritzia Careers and Employment | Indeed.com Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. "When we made the decision to close our stores in. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. COVID-19 Paid Sick Leave Law | St. John's University How JLo And Pandemic Fashion Helped Aritzia Increase Sales - Forbes This copy is for your personal non-commercial use only. Coronavirus Store Closing Tracker: TJ Maxx, Bed Bath & Beyond - Forbes When typing in this field, a list of search results will appear and be automatically updated as you type. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. Description. We are not able to offer exchanges online. Amid Record U.S. Store Closures, Retailer Aritzia Commits To - Forbes Cant wait to see you soon. For more information on Afterpay, please see our Afterpay FAQ. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. What if I need to return or exchange something? As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. It says customers will still be able to continue shopping through the company's website for the time being. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. TnAction Spring 23 just launched. This depends on what stage of the order process your purchase is at. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. By subscribing to this BDG newsletter, you agree to our. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Interested? Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. Vancouver-based Aritzia closing all stores over COVID-19 concerns (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Better Buy: Aritzia Stock or Shopify Stock? | The Motley Fool Canada Aritzia Community Relief Fund + Our People. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Please note swim tops, bottoms, one pieces and accessories can only be returned online. Walmart's Return Policy During COVID-19 Fully Explained - DoNotPay Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. Management of COVID-19 vaccine administration errors and - Alberta It will also be donating all profits to the Aritzia Community Relief Fund to support its . To order Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Review your return details and click 'Process Return'. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Return & Exchange Policy | Aritzia US Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Let's continue to take care of each other," continued Mr. Hill. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. Aritzia Exchange Policy. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Let's continue to take care of each other," continued Mr. Hill. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". Aritzia Return Policy - Clear Expectations on their Policy [2023] "The minute we closed all of our stores in mid-March, we started planning to reopen. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Returns & Exchanges - Patagonia Help Center "Our goal is to do our part for the global well-being. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. We learn, we refine, we continue to make changes, Wong shares. You can only exchange items to Aritzia if you purchased them in person from a store. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. This report by The Canadian Press was first published July 9, 2020. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." See, Click to View our Accessibility Statement. "Our goal is to do our part for the global well-being. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Copyright 2023 CNW Group Ltd. All Rights Reserved. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Returns are free within the US when signed into your Aritzia account. What Is the Aritzia Return Policy? [Top Info] - DoNotPay Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Aritzia is a vertically integrated, innovative design house of fashion brands. Aritzia | Shop Brands Supporting Charities in Response to Coronavirus The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Click to View our Accessibility Statement. See How to Mail Back an Online Return for more information. Coquitlam Centre Aritzia shut due to COVID-19 exposure Don't worry, you can unsubscribe from our mailing list at any time. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Star Newspapers Limited and/or its licensors. Hours are as follows: Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. This year it's running from August 31 to September 5. Free shipping & free returns on all orders, all the time. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. Aritzia optimistic about future but endures new round of - The Star Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Text HELP for help or STOP to opt out. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Items must not be washed, worn or damaged. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. Everything were doing is with input from people throughout the Aritzia team. It can take up to 14 days to receive and have your return processed onto your original method of payment. For more details about our return and exchange policy, see. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. Dates will be confirmed at a later date. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. Online purchases can be exchanged in store. Were extending our Returns & Exchanges policy. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Sorry, no refunds to original form of payment for sale or discounted items. "Well take those learnings into account as we move forward." Without the luxury of time to prepare, weve been thrown into a world crisis. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Message and data rates may apply. Bottom line Both companies. To order copies of Your repair is safe and secure at the store location you dropped it off at. And well do absolutely everything in our power to keep it that way. Opinions expressed by Forbes Contributors are their own. Free shipping & free returns on all orders, all the time. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Aritzia Gifts Clothing Care Packages to Healthcare Workers | POPSUGAR At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. When typing in this field, a list of search results will appear and be automatically updated as you type. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. to colleagues, clients or customers, or inquire about The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. With Love, More premier locations are becoming available and under increasingly compelling financial terms, he said. The program came together with Good360 to create a sponsor package consisting of two cotton tees and two pairs of leggings made of sweat-wicking material, each stitched with an exclusive Aritzia heart logo in gold and 10,000 have been distributed to those on the front lines of COVID-19. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Follow the steps below to complete online returns for online purchases. It is also shifting all support office employees to flexible working arrangements. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. All On this page youll find store info, shipping info, and all the As to your most pressing Qs. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. Retail sales exceeded expectations in the U.S. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. We know that every decision we make during this time impacts our community as a whole. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. It was really important for us not to layoff or furlough anyone. 16, 2020, 07:00 AM. Steady, now. All of this transpired without having to lay off a single employee. On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Your Aritzia. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. rights reserved. Don't rely on consumers to do the job you should be doing. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Warm wishes and happy holidays to you and yours. The Return Label used must match the order for the items youre returning. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. presentation-ready copies of Toronto Star content for distribution For every package purchased (you can pick up the Diamond package for $100. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. Some Canadian Retailers Are Saying Bye To Free Returns & Here's Where Want good news asap? Financial Assistance for Food, Housing, and Bills. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. 80,000 frontline healthcare workers gifted through a $10 million initial donation Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Aritzia has a pretty strict (and somewhat unique) exchange policy. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. Immunization providers should follow their regulatory/employer guidance for reporting . Aritzia store in Metro Vancouver closed over potential COVID-19