Information, Advice, Services and Support - Gateshead Local Offer SEND If your repair can't wait until the programme we will carry it out within the normal timescales. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. This is known as the Right to Repair scheme. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. 1 0 obj For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. stream We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Your Employees Portal - Gateshead Council Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Appointment Types - Gateshead Council Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Please ask your Neighbourhood Housing Team for details. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Request a FREE property inspection to find out how much your claim is worth. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Planned repairs usually need an inspection before work is done. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. NE8 1HH Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. You should report any damage to your local housing office. Our housing offices are currently closed to the public. We will need to look at what has been damaged so please don't throw anything away. Were delighted that you want to come and work with us. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We hope to reschedule these eventsat a later date. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. You can also claim compensation for the damage that has been caused during repair work. What are the costs and charges at Watergate Court. If so, please keep reading as youre just what were looking for! Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. View my payslip. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. To access this support or speak to an advisor, contact Business Gateshead today. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You can create a free account to post activities, services and promote organisation working in Gateshead. Some of these jobs need to be inspected before the contractor can start the work. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. However, our partners are continuing to deliver a series of . Housing Repairs and Maintenance Service Gateshead - Government Online While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Visit directory. To register with My Housing Account, select 'my account' at the top of the Council homepage. For further information please contact the Involvement Team by: Civic Centre Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Repairs - Gateshead Council VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Head of Repairs and Maintenance - Gateshead Council - LinkedIn The contractors are currently repairing seven properties a week. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. You have the right to appeal if you don't agree with a decision to charge you for repairs. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. <> View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. My flat was repaired in time for my childs birth and I received rent refunds and compensation. This makes sure that everyone is treated fairly. Call us on 0333 050 8887 to start the process or fill in the form. Gateshead Now is a collection of the latest news from Gateshead Council. Read more about the Housing Capital Investment Programme. To keep up to date, why not follow us. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead Council Section Manager - Repairs Job in Gateshead, England Repairs update You can now report your non-emergency repairs. :L+Ftc[Sdu|^Y^. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. People really are our greatest asset at Gateshead Council, and we value every employee. % <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Do you want to work with us in helping to create spaces that are great to work and/or live in? Home Group | Watergate Court, Gateshead If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We are Gateshead Council'sHousing Team. As a council housing tenant, you are entitled to a good standard of living. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Council residents in Gateshead waiting nearly a month for house repairs Some work to your home is done as part of a planned maintenance or investment programme. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The team were very helpful and understanding of my dangerous situation. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Gateshead pensioner 'shocked' at council's repair works on his home of Work to the outside of your home may not need an appointment. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Background 2. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Internal deterioration such as damage to carpet, walls etc. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Thursday 26th January 2023. This includes both small leaks and emergency repairs. Gateshead council tenants wait almost a month on average for repairs These include re-fixing toilet seats and repairing minor leaks. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. I have to tell you, this week I have had four complaints that have been going on for two years. Housing contact details - Gateshead Council We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Whats in it for you? As a tenant you are not automatically covered for any of your home contents. If this is not possible, we will replace with the items we hold in stock. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Gateshead. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Work continues to address 3,000 Gateshead Council property repair backlog Top Jobs in Gateshead, England. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. about Our Customer Scrutiny Panel needs you! Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. There are no emergency or urgent repairs outstanding at this point in time. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Regent Street If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. E6 2JA. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes.