Selling and Buying sections in our Help Center. Seller Promotions and Seller Generated Offers. Are you looking to sell your designer shoes, but not sure where to start? Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. Follow the instructions on the page. From there, you will be able to start a claim by following the prompts. 12. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. The first is to check the sellers feedback score. To the fullest extent permitted by the laws of the E.U. Click I didnt receive what I paid for and click Continue. If you counter or decline an offer, we will notify the Buyer. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Ill be returning the item go ahead but you wont get a refund lmao. If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. You cannot accept further offers on Products sold through the "Purchase" option. Found the internet! You have 180 days to file a dispute from the day you purchase the item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by. To claim a refund on Grailed, go to the PayPal website and log in to your account. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. Misc. Sellers may choose to reimburse or refund a Buyer. Individual User Indemnity. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. User Content Prohibitions. Grailed's Purchase Protection: How it works - Grailed And the first thing you need to know about offers on this marketplace is that there are two kinds of offers- binding and non-binding offers. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. rite aid store. 4. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. If we suspect you are doing bad things, we can report you to the payment processors. If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. if youre dissatisfied with your purchase or if you didnt receive the item at all. You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. If a Buyer (1) falsely claims that they did not receive a Product Seller shipped or the Product they receive is not as described on the Services, and (2) the payment dispute claim they filed with the applicable Payment Processor is successful, Grailed may reimburse the Seller. Product Listings. Sit back and relax while we do the work. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Grailed may sometimes furnish an alphanumeric code that can be used for promotions or discounts for purchases through the Services. Few hours later they message me saying they made a mistake and wanted a refund. The way it works is surprisingly yet effectively simple. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Grailed is the place to go if you're looking to rid your closet of trendier pieces. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. Listing was authenticated by grailed. Shouldnt need anymore info than that. Cookie Notice We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. and our Please see 17 U.S.C. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Finally, you can contact the seller directly and ask any questions you may have. Founded in 2018, Grailed has quickly amassed over. Apply for Your Grailed Refund Through PayPal We've already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Buyers can buy Products from you immediately at the listed price. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). Access DoNotPay from your web browser and let us help you save your precious time, money, and effort. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. I have personally come across a few listings for items that were clearly fake. The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you paid for something with PayPal and it didnt arrive, is different than expected, or you feel the seller ripped you off, you can start a dispute in the Resolution Center to get your money back. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. How To Get A Grailed Refund For Fakes In 2023 - Legit Check By Ch Returns/ Grailed Purchase Protection. How to Not Get Scammed on Grailed - Buyers Guide 2020 I won't receive any negative feedback for that from grailed? Just another site grailed buyer wants refund By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. User account menu. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). Users who purchase Products are called "Buyers", and users who sell Products are called "Sellers". You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason. The only exception is when both the buyer and seller are located in the EU or another jurisdiction that does not allow automatically binding transactions. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. If you have any questions, please contact, We respect copyright. :/, Does the buyer have any grounds to request a refund solely because they do not want the item? Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. Here Is How You Can Apply for a Grailed Refund Through PayPal. Log in to your PayPal account to check the status of your refund request. Cookie Notice Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. Sephora. If you have already received your item, you are not eligible for a refund. Privacy Policy. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. I told them i will ship it out anyway because this is a BINDING offer that they made and i do not want any negative feedback or anything, and because i am contractually obligated to ship it out. Would it help my case to just screenshot this and report it to PayPal? In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. Where to Sell Secondhand Clothing: A Guide - The Cut and our Sellers may be able to discount a single Product Listing or multiple Product Listings at once. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. For more information, please see our Press J to jump to the feed. If the Seller is unwilling to return/ issue a refund for the Product, if you purchased through PayPal you may then contact PayPal to dispute a charge. Please reach out to the applicable payment processor with questions, concerns, or support issues. by | Jun 16, 2022 | kittens for sale huyton | aggregate jail sentence | Jun 16, 2022 | kittens for sale huyton | aggregate jail sentence This post may contain affiliate links, which means we may receive a commission if you purchase through our links. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I do not want to refund either becayse i want the sale obviously. Cookie Notice If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. Whether or not it is a scam, I am afraid of PayPal refunding him and then not getting my product back. Right to Share Other's User Content. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. I've refunded a sale, how do I get the fees returned? - Grailed Taxes. Arbitration of Disputes. Log in to your PayPal account to check the status of your refund request. The buyer sent me another message today and threatened me with, "Your account will be shut down." Consumers complaining about Grailed most frequently mention customer service and buyer protection problems.Grailed ranks 33rd among Used Clothing sites. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. Heres how to start a dispute: Log in to your PayPal account. Grailed offers a money-back guarantee for all items that are not as described in the listing. Offer and Acceptance. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. Tell him you accept no returns. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. so they can investigate the matter and take action against the seller, if necessary. Include your order number and the reason for requesting a refund. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. Initiating conversations regarding a Product purchase outside of the Services, completing purchases outside of the Services, and soliciting users to Grailed competitors or attempting to circumvent Grailed fees by completing transactions initiated on Grailed off-site, are considered off-site activities. It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. We will investigate and work with you and the seller to resolve the issue. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. Buyer wants to refund? That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) Create an account to follow your favorite communities and start taking part in conversations. Yes, there is seller protection on Grailed. The second is to read the sellers reviews. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . For more information, please see our Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. Review the information and click Issue Refund. Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. Do not stop. All purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where expressly allowed by Sellers, by us, or under applicable law. ! Buyer wants a refund? 15. Press question mark to learn the rest of the keyboard shortcuts. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. grailed buyer wants refund. Keep on reading to find out which method suits you better. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. You can find full instructions on how to complete a refund to a buyer here. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). Please note that Grailed does not issue refunds for items that have been shipped. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. or another jurisdiction that does not allow automatically binding transactions. You are responsible for paying your own taxes. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. If the seller isnt responsive or you just cannot work out a solution, you have 20 days to escalate the claim so that PayPal can review it. Click Resolve a problem in our Resolution Center at the bottom of the page. Information identifying current providers of such protections should be available here (last checked on August 16, 2022). Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. If we need any information from you to file our taxes, you agree to give it to us. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. How do I refund my customer's order? - Sellfy Help Center users). Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will then be asked to confirm that you want to cancel the offer. Click the item you want to dispute and click Continue. Apple Device and Application Terms. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. eBay Returns with Authenticity Guarantee Collectors Universe Please contact us at [emailprotected] with your order number and a description of the problem. To do so, please contact Grailed support through the help center. You may submit an offer to buy Products included in a Product Listing through the Services. How do offers work? - Grailed Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. What should i do? Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. If we are unable to resolve the issue, we will refund your purchase. Because Grailed uses. All sales on Grailed are final. Promotions. . Follow the instructions on the page. Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. How do I add shipping to Grailed? Heres how to file a claim: Log in to your PayPal account. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. Tell them they can sell it on if they no longer want it. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. Please read our full disclosure here. When I told him to relist, he said he wants the money now and wants to refund asap. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. Every consumer should be protected from mistreatment such as unfair billing practices. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. I dont really wanna refund cause i need the $ but what should i do here. Since then, Dawkins has worked in the consumer service industry as an online marketer and advisor. Its not your fault and buyer doesnt deserve a refund. Although the process is more informal, arbitrators can award the same damages and relief that a court can award. Buyer wants refund for not properly reading listing : r/Grailed If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. and let us help you save your precious time, money, and effort. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may also post or otherwise share only User Content that is non-confidential and that you have all necessary rights to disclose. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. Submit the return shipping request form, along with proof of your return within 30 days. Overview. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. Is Grailed authenticity legit? All off-site activity is strictly at your own risk. Log in to https://www.paypal.com/us/home 2. Seller Protection. How do offers work? - Grailed Grailed is a great place to sell men's wear. Please respect our trademarks and brands. buyer wants refund : Grailed An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. 1, et seq. If a seller does not have an eligible account connected to their. All offers through PayPal are binding, which means a buyer is obligated to purchase an item if their offer is accepted. If you are using the Services from a country embargoed by the U.S. or are on the U.S. Treasury Departmente's list of "Specially Designated Nationals," you agree that you will not engage in financial transactions or conduct any commercial activities through the Services. The consent submitted will only be used for data processing originating from this website. For mediation through CEDR, the parties will pay their share of mediation costs, and under certain conditions such fees may be refundable to you, depending on the outcome of the mediation. PLEASE help !! Click I want to receive a refund. Parental Controls. Any agreement for and/or purchase of a Product is made solely between Buyer and Seller. You may not (and shall not permit any third party to) create, post, store or share any User Content that: Enforcement. How do I refund a buyer? - Grailed Binding Purchase. Dawkins is also the head writer and cofounder of theproearners.com. Or you can add the address when creating a listing. Press question mark to learn the rest of the keyboard shortcuts. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. (the "FAA"), to the maximum extent permitted by applicable law. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. Top 15 Best Luxury Online Shopping Sites for Rich People According to a recent article, Grailed has approximately seven million users and over three million product listings. You must comply with the applicable data protection laws with respect to your use of Buyer data.