More information on those can be found here. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Im now on my 3rd time submitting the form to them. Fraudulent? The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Been paying late fees for 8 months and just noticed. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Audit Your Current Statement To Find Its Hidden Fees. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. This has to be huge fraud case. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. In Report Value, enter the drivers name. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! They now want a detailed receipt. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. WEX adds Visa to virtual payments offering. All this has to be illegal. We may earn revenue if you obtain services from a provider that we recommend. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Click Issue Money Code. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? I will be closing this account as soon as I get my funds. Do I need to contact my bank? Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Set the Validation type, then click Next. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Im paying it off in a couple weeks and closing the account. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. For example, a Texaco fleet card can be used at Texaco locations. No way to set up an auto pay. Ive contacted customer service multiple times and spent long times on chat and hold both times. 1 Hancock Street Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Enter and confirm an email address. The people behind the payments. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. UPDATE: Not menti. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Learn more about our monetization policies here. Get the truth here. Yup Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. We are going through the same situation. Your email address will not be published. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Merchant Cash Advance The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Add a reference number and note, if desired. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Click the desired card # to view its details. Both private businesses and the government use fleet cards. How can I go about it? Wex and Voyager cards can be used at any participating gas station. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Insert the card into the pump or attendant swipes the card in the station. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Choose the new status. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. High-risk merchant services provided through Electronic Merchant Systems (EMS). Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. We find that their service and management algorithms are needlessly obstructive. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. None of which have been successful. WEX Fleet Universal has opened In today's video, I am talking about the Wex Fleet card. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Ask us your questions here. Worst gas card ever. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Youll need to contact your credit card processing company. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Thats not good enough and want explanation of benefits. NEVER let this company get your bank info. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. WEX, Inc. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! They lost a very long term customer over this. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). We were then told that the 6.99% was the periodic rate rather than the APR. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Where does it work? The agreement with Pep Boys continues to increase the services . While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. This information is captured at the time of the sale. Pumacard options Pumacard I know its confusing .. eye roll .. WEX has frozen my account. I think this would be great for our business! However, you can get an idea of the costs, depending on which type of fleet card youre taking. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. (207) 773-8171 Corporate Office. Unethical? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Watch this corrupt company and dont use them for your poor employees. Fleet cards also allow businesses to control how drivers spend on fuel. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Still, businesses must have specific equipment set up for companies to accept them. Dont use them, spread the word not to use them, I will be posting on every review site. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Would like to join in class action suit. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. They never revealed that to us and what was noted was a 6.99% interest rate. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Click Authorize Payment and confirm the payment info. If you need more information, you can input your business info here and contact us for assistance. At WEX they act as stewards of their communities. Other Fees Additional card:$8 per card. Deny most claims with no reasons. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Fleet gas cards are a better way to manage fuel expenses for business vehicles. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Worst company managing my health care funds. Fleet cards are mainly used for gas purchases, but they offer additional benefits. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Since thats the lowest rate of the purchasing card categories, thats the goal. For the tightest security, use Exact Match. When you take fleet cards, the funding time depends on the type of card and the processor. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. We also encourage merchants to check out our list of the providers of the best merchant accounts. We were told that the invoice was correct. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. A few months later an obnoxious debt collection company starts hounding us. I am the bookkeeper for a company vexed be WEX. They can limit the type of fuel purchased, i.e., only diesel. Look up and select the card you want to assign. Most often, people choose Report Only, so the drivers name only appears on reports. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Shady company Dont ever deal with them!!! Apply Now! The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Please cancel my account. I just got my second invoice from WEX. The Problem is this Wex froze my credit card HSA account they want receipts. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Phillip created this website and has written over 1,000 articles regarding all things payments. This allows us to see the company through a different lens or perspective than we normally would. crazy third time its going on. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation I called to have the charge removed, they said I had to have the account number to do that. You will be notified when new oil merchants begin accepting the WEX card. Corporate Office (See Look up card.). For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. NO, because they want me to jump through another 50000 hoops!!! We were charged finance charges on the new account, over $600!!! Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Click Finish. Get the latest Health Trends & Insights news in your inbox. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. On the Card Details screen, set up the info needed for this card, including policy number and card status. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments The current policy limits are displayed. This allows us to see the company through a different lens or perspective than we normally would. This type of billing is unethical at the very least. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. It is accepted only at ExxonMobil gas stations. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Worst company in my 50 years of being in business ! Military veterans possess invaluable leadership skills and business acumen. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). I have asked for a manager many times but no one has EVER called me back. Which I upload. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. As more data is collected and trends identified, he expects losses to decrease even further. ERGs drive diversity by fostering new bonds and communities across the company. Thats where Level 3 enhanced data comes in. Processing statements are intentionally complicated so that they can overcharge you. And how has this not already generated a class action lawsuit? Hi Ana, The Verifone machine is universal, and can be used with many different processors. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. This is a fraudulent account. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Still, businesses must have specific equipment set up for companies to accept them. WexLocationCode.setTransientValue("wex02"); However, not all fleet card types are alike. WEXs unethical business practices have negatively impacting my credit as well. The benefits are straightforward. Women play an important role at WEX. Wex Inc also agreed to payout other various costs related to the delay. Ways to Save. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. If you have a business that requires traveling, this card is for you. Choose Cash Advance from the drop-down menu. How fleet fuel cards work. Ready for the ultimate credit card processing experience? Note: We have adjusted this companys BBB rating according to our own standards. Ready to see pricing for your specific business? That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Our card works at a variety of merchants. Gift & Loyalty Cards, ISO/Agent Program The search results appear on the bottom of the screen. How does it work? They are nightmare if there is a problem. RIDICULOUS!! Trouble Getting Approved? Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Id rather just use my Spark card and get the cash back. WEX is complete rip-off. The card may also be used on billing statements received from providers of the same types of service. Why would you need to show a receipt from your dr that does not even make sense? No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Our convenient service card is accepted at over 95% of fuel stations in the U.S. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. I use my premium refunds to pay for the next months premium. Fleet Cards What is a fleet card? Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Fleet cards go by a few different names. This is why their CEO gets 9 million per year ! There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. I am being told that all is done by email and there is nobody I can talk to over the phone. Any card assigned to this policy will be impacted by the change. Big business pay attention and give your money to a better company. and wont correct it. I really would love to accept the Voyager card here at our business. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. ACTIVE makes the card available to use. Check the statement(s) you want to make payments for. I became a Wex customer in November 2021. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Choose Prompts in the top menu, then Update Prompts. Every vehicle you lease through GSA Fleet has a corresponding WEX card. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note.