Staysure Interview Questions (2023) | Glassdoor . .mobile-nav .icon-caret { - Calling from within the UK: 0333 014 4512 Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). The call centre dont have enough medical knowledge to assist. Thank you for choosing Staysure. Also, for some of our insurers we may receive a profit share payment if they I always use Staysure for holiday insurance. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Verification can help ensure real people write reviews about real companies. The process was quick and easy and Lisa was very pleasant to deal with. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Used chat and phone. I should have asked for the policy to be posted to me. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Are you a company? Don't Pay out on Holiday cancellation due to Death of Parent. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Despicable service from dishonourable people. I was trying to pay for a quote with them kept waiting for over a day to pay. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. As I was desperate I bought it. A company who has to bang on about diversity isnt a diverse company. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Best and worst companies at resolving issues. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Here are 8 tips for writing great reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. a:active{ Have you been complained about? A nice change from the hassled feeling I often feel when dealing with call centres. The People Team. You deserve to be treated better especially for what youre getting paid. PDF dxcdkie9wax5t.cloudfront.net Policy came through as expected. .wsite-button-large .wsite-button-inner {font-size:14px !important;} My dads body was left in the hotel room for over 24 hours. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} (Madrid), Espaa. Staysure Group | LinkedIn Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. I think it may be that I included the symbol. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. The HR Team. However, if you'd rather complain directly, you can use the above address to contact Staysure. $(function() { Staysure Travel Insurance Reviews | Read Customer Service Reviews of I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Worst company I have worked for and hope people take this review in and understand you will be another number. Companies can ask for reviews via automatic invitations. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. achieve performance targets across their product portfolio. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Warm regards,Siobhan. If you need to cancel your policy please click here. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Thank you for posting your comments. My sincere apologies for the frustration and inconvenience caused. So you can be confident that youve got the right cover, thats tailored just for you. Having problems? Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. - Saturday: 9am - 5:30pm your insurance policy. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Thank you for choosing Staysure and letting us protect you whilst you are on holiday. _W.storeCurrency = "GBP"; #wsite-title {font-size:36px !important;} I was able to buy the policy only by starting afresh with a new email address and not creating an account. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. What a get-out-of-jail clause that is! } else if(document.documentElement.initCustomerAccountsModels === 0){ Monday to Friday: 8:30am 8pm .wsite-footer blockquote {} com_currentSite = "952359298347476581"; Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Have a fantastic holiday. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. I applied online. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. If you need to cancel your policy please click here. We will do everything possible to ensure that you receive a high standard of service. Warm regards,Ross. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. var STATIC_BASE = '//cdn1.editmysite.com/'; This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Thank you for your feedback and sorry to read your comments. She had to cancel her holiday to undergo treatment and submitted a claim. text-decoration: none !important; Staysure Travel Insurance Reviews | Read Customer Service Reviews of We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Average Interview. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. (yes - you get penalised financially for helping customers). } We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. a:link, I started at Staysure as a sales agent nearly 6 years ago. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. 'active', Staysure is a good place to work, the training is good. Staysure Customer Service Representative interview questions & answers This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Not everything they do makes sense. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Were available during the following times: Theres no jargon in our rights guides. Send your complaints and reviews - and we'll publish the best, and worst! Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. I also contacted the help line and was sent a link to help me create an account but this still did not work. - Calling from outside the UK: 0044 1604 210 845 Resolver can help you send your complaints to Staysure. If you want to claim on your policy you should contact the Staysure take all feedback relating to our products and services seriously. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. .wslide-caption-text {} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. false, Have a fantastic holiday. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Anyone can write a Trustpilot review. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Will definitely be dealing with Staysure in the future for my holiday cover. Staysure Expat, Replies to negative reviews in < 24 hours. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. The support which is only a call away is fantastic. Staysure hiring Customer Service Insurance Agent in Northampton Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. If there is a problem with the password chosen this should be explained. Also, for some of our insurers we may receive a profit share payment if they If youd prefer to speak to a member of the team on, please call us on: Dear Geoffrey Brooks,Thank you for your 5 star review. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Handful of friends made at Staysure. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. The calls are non stop , its very busy and mentally exhausting . Chased and chased and chased to pay. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Thanks for your feedback. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. How to make a complaint | Staysure Staysure Job security & advancement reviews - Indeed I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Very friendly, knowledgeable and . Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. When is a time you've been in a difficult situation and how did you solve it? Create your My Staysure account, or login here. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. This was just batched in with any normal claim, just as if Id lost my purse. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. If you need to cancel your policy please click here. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. How to make a complaint | Staysure Need help? It goes against our guidelines to offer incentives for reviews. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Claims We do not process claims for your insurer. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .wsite-button-inner {} Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Sunday: 10am 4pm, Christmas hours: Well always be on hand with guidance and support to help you get the results youre looking for. //--> Therefore i lost out on the deal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are also plenty of opportunities to develop into other area and for promotion. .blog-header h2 a {} He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Your agent was fine, but your system baffles me. It should be made more simple. Verify your email to use filters. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Please check with your phone provider if you are unsure about how much a call will cost. Having problems? .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Find out how we combat fake reviews. Then there was pressure to involve fiends to purchase Staysure insurance. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. ERGO Seguros de Viaje font-family: "Montserrat" !important; .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Consumer guides, newsletters, surveys and more! Most of the time the customers were great and easy to get along with. Warm regards,Vicki. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Weve helped millions of people find a resolution. I was really impressed how EASY and QUICK to claim and get the money back. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. I could put it down racism but overall they are just a horrible company who treat people bad. dealt with it promptly and courteously. Team leader will tell you they will call customer back 3 working days later. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. No administration fee is changed while making changes through My Staysure. Dont use this company. your insurance policy. achieve performance targets across their product portfolio. Not happy. Thank you for your positive comments regarding our training team. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. One rule for one employee and another for another. In the end left the company with 66 pay in a cost of living crisis with child. Britannia House, Wed like to take this opportunity to wish you success in the future. Staysure Customer Service Reviews | Glassdoor We are remunerated by commission for the arrangement, service and renewal of Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Very friendly, nice people to deal with. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Sunday 25 December: Closed .wsite-menu a {font-size:14px !important;} PDF Worth doing right Insurance Provider Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. var initEvt = document.createEvent('Event'); The initial purchase was fine. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure is a trading name of TICORP Limited. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Simple! If youd prefer to speak to a member of the team on, please call us on: Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Offer comprehensive training to fullfill the role. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure.
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