If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Many airlines are offering to waive change fees for flights booked in the next few . Travel insurance is also recommended by the Foreign and Commonwealth Office. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Please ask us to confirm what protection may apply to your booking. You are solely responsible for any such fees. 5 months later I am still trying to get my $900 back from this scam. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Search for the total number in your party and log in (or Sign up) as yourself. However, some countries (Iceland, Greece, etc.) We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We aim to provide you with an amazing travel experience. Please note that for all air bookings a service fee of up to 16 will apply. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Take advantage of our promo codes and special offers to save even more. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! The short answer is no. When you Log in or Sign up, ensure you do so with the traveler's info. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. payment or sold at an inclusive or total price: (a) transport (b) You agree that you are bound by such additional terms and conditions. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Sometimes airlines provide us with fares they do not want displayed to the general public. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. StudentUniverse assumes no liability for the acts of the service provider in refusing service. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Minimum stay and maximum stay rules apply to return and multi-stop flights. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. We believe that travel is essential to a modern education and that students return enlightened and inspired. If your ticket was totally unused, itll be for the full amount of the original ticket. The lead-named traveller must provide written notification. No need to worry, your credit will still live in My Wallet. We will advise you of the amount of the deposit and date for final payment at the time of your booking. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. www.cdc.gov. On the checkout page you can enter the details of the card you will be using. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. No, please dont! You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. We will try to reach you again as soon as we can. It is the responsibility solely of the hotel to deduct the discount upon your arrival. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. And ICYMI, you dont have to be a student to book on StudentUniverse! If you look up reviews of tripmate, you will see 1 star across the board. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Some US states are also requiring COVID tests for travelers to enter. StudentUniverse is not responsible for providing you with this information. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Additional costs are your responsibility. On the ticket, they have a link to go to the website of the airline. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Refund Policy. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Business Details In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). you may have booked a United ticket that was operated by a partner airline). Sign up for sale alerts, email-only discounts, travel inspiration and more. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Studentuniverse Refund Policy Coupon Code can be found at this link. Second, they do not specify the baggage allowance on their e-ticket. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Please note that we can *NOT* reinstate your flights for you if you cancel them. Advertised prices may be limited to travel within specified dates. Were all working overtime to try and help as much as we can. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. It is your responsibility to ensure you have the proper visas/documents. No compensation is payable in respect of minor changes. However, ***** policy allows rescheduling of your flights until September 2023. Your travel credit can be found in My Wallet. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Once you call, you can leave your number for a call back when we get to your place in line. All orders are subject to acceptance by us acting on behalf of the provider. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you require your confirmation email to be resent please contact us. DONT BUY REFUND POLICIES. Call us when youre ready to rebook and we can help you use credit. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. And in case you didnt know, you dont have to be a student to book on StudentUniverse. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Student universe uses tripmate for their insurance policies and they're a complete scam. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Regardless of the situation, we have to stick to airline policy. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Please refer to your airlines policy for more details on when your credit has to be used by. All rights reserved. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf.
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