I would still like my tickets mailed to me at my overseas address, is this possible? How do I make a wheelchair or Accessible Seating booking? There are no guarantees. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Tickets will be available to purchase, once onsale, through Ticketek. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Sign In is displayed at the top of the 'My Events' section. This is so we can show you upcoming events in your vicinity. Their barcode will then be on their homepage. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. My address has changed. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? How do I find out the expiry date of my Ticketek Gift Voucher? Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia Ticketek Australia | Official Tickets for Sport, Concerts, Theatre This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. I am traveling the country and have a New Zealand address but my billing address is overseas. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Some pages may contain a virtual tour and a seating map for that venue. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Once you have selected your ticket(s), there is a time limit of. You may be required to submit to a search of your person and/or possessions before entering the event. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? You will get an error message if you enter the Voucher ID incorrectly. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. chevron_left. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. FAQs | NZC <> Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . My Ticketek Ticket Delivery. The website only allows one invitee from a group to purchase at a time. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Invitee B starts purchasing two seats from hold. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post No, we cannot refund the additional charge for the Refundable tickets. Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. An administration fee of $10 will be charged. Staff are amazing under the circumstances," a third said. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Why does Ticketek want to access my Facebook details? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. 13+ - Adult Ticket. Tap "Add to Passbook" at the bottom of your mobile ticket. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. What if a show is cancelled or postponed? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once 1 0 obj If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot to collect tickets. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal We also regularly monitor our ticketing system for suspicious transactions. Refunds must be requested no more than 60 days after the event date. Can I buy tickets if I am based overseas? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. When purchasing tickets for a particular event you may be limited to a specified number of tickets. How do I save my credit or debit card details? On arrival, simply present your mobile ticket for scanning to gain entry as usual. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. How do I check the balance of my Gift Voucher? The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Ticketek may charge a reasonable fee for the replacement of tickets. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. What will happen if the barcode is sent to a non-smartphone? Hello fresh has an offer on Ticketek, which is a scam don't click it . The website will still select the best available within the section you have chosen, You can only select on price category at this stage. No, the credit card pre-fill feature simply gives you the option to save your card details. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. All rights reserved. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. What does Ticketek do to prevent scalping? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The Ticketek app was also reportedly glitching, stopping people from . Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. If your location is not recognised, National content will be displayed. Can I forward my Mobile Ticket to a friend? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The email account that the message has been sent to is closed. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Log into your My Ticketek account and make sure all the details are correct. What are the terms of concession tickets? The Payment Form will display detailed information on your ticket purchase. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. If you arrive late, you may not be admitted until a suitable break in the event. What are the terms of General Admission (GA)? How do I add my mobile tickets to my Ticket Wallet? Who is entitled to a concession or child ticket? For security purposes, you must still enter your password when purchasing or updating your account details. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Limitations on number of tickets purchased. No, Ticketek Gift Vouchers are not reloadable. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek Australia When tickets are no longer available the event will be displayed as Allocation Exhausted.". Sell tickets directly from your Ticketek Account. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Ticketek Online Terms of Use and Privacy Policy. Please try again, or try reducing the number of tickets you have selected. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. They will be assigned the next two seats along (next to Invitee A). You might find the following websites helpful if you want more information about ticket scalping: The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Refunds, Payments and Exchanges. I've sent an invitation but some or all of my friends did not receive their emails. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Yes, you are able to use multiple Ticketek Gift Vouchers. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . No, there will not be a priority system in place for AFL Members dining in 2023. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Do I need to be logged in to see 'My Events' and if so how do I know? For more detailed instructions on reserving a seat, please see our help page here. ezyTicket - your ticket is emailed to you in PDF format. Why can my friends (invitees) only purchase the held tickets one at a time? What can I redeem my Ticketek Gift Voucher for? This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Replacement cards cost $10. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. We liaise closely with event organisers on matters related to ticket scalping. chevron_left. General https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Requesting a password reset during the on-sale will use your time limit. This means that for each event, tickets become available in order of best seating according to the promoter. Please be aware your membership number will never change throughout your years of membership. They must present the relevant concession documentation at point of purchase and upon entry to the ground. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. You now have the option to have your sign in details remembered for your next visit. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If magnified, the display may be blurry. Can I delete the details of my saved credit or debit card? When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. I've sent an email invitation but some or all of my friends did not receive them. 2 0 obj Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. An Ed Sheeran fan shared a screenshot of their Ticketek message. Ticketek AU - Apps on Google Play The mobile number provided will be sent your mobile ticket/s 8. Can I change to Refundable tickets after I've bought my tickets? Are there any events I can't use my Ticketek Gift Voucher for? Note that Mobile Ticket delivery may not be available for every event. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. These tickets will be cancelled and reissued in the name of the new ticket owner. Can I sell tickets using online auction sites like eBay? If you purchased online or through our call centre please contact Customer Service for further assistance. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Going to an event with a social club, company, school, family or friends? How can I receive my Ticketek Gift Voucher? General Terms and Conditions If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Set up your My Ticketek account, or check the details in your existing account. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. At this time Ticketek NZ cannot post tickets overseas. %PDF-1.5 Accept the Ts&Cs and "Submit" 9. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Can I request a partial refund on my purchase if I have selected Refundable tickets? Will I be required to pay to reserve a seat? How long are my friends seats placed on hold? Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. You can access specific privacy information for Friend Spotter . Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. What happens if I purchase multiple tickets and haven't received them all? What if I enter my Voucher ID incorrectly online? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. More information relating to mobile ticketing will be communicated in the lead up to the season. You are required to present your credit/debit card and photo I.D. The original expiry date still applies to any balance remaining on your voucher. There was a problem with the email server that the message was sent to. Will I be notified of event / gate changes? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. There are many ways you can redeem your Ticketek Gift Voucher. The MCG does apply an additional transaction fee. There are over 20 circumstances you may request a refund. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Can I use more than one Ticketek Gift Voucher in the same transaction? How do I update my credit or debit card details once they have been saved? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by .
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